Telephone Facilitation Services
Cybersettle offers telephone facilitation. for claims that do not settle online.
Cybersettle’s facilitation process is completely confidential. Offers and demands are never revealed to the opposition without consent. All conversations are recorded and monitored for added security. The facilitation process is completely optional; parties can choose to participate exclusively in Cybersettle’s double-blind settlement process, the telephone facilitation services, or both. If a claim does not settle, party position is never compromised.
As with Cybersettle’s Web-based system, the parties are always in control of their settlement offers and demands during the telephone facilitation process. A claim will never settle for an amount that is unsatisfactory to either party. The facilitation process is only binding when parties are brought together to a mutually agreeable figure.
Advantages to telephone facilitation:
- Capture momentum generated by double-blind bid system
- Improve opportunity for immediate settlement
- Reduce overall claim cycle time
- Maintain control over settlement position
- Benefit from third party intervention without incurring travel costs
If you have any questions about this service, please feel free to contact our Customer Support Center toll free at (888) 656-3600 or email us at support@cybersettle.com.