Changing the Way the World Settles Disputes

Adjuster FAQ

• Will the claim ever settle for more than my top offer?
• Is there any value to the Cybersettle process if my case does not settle online?
• Is Cybersettle Binding?
• Is the information I enter into the system confidential?
• How do I access Cybersettle?
• Are my transactions secure?
• What customer support do you offer?

Will the claim ever settle for more than my top offer?

No. The claim will NEVER settle for an amount greater than your maximum offer in any given round.

Is there any value to the Cybersettle process if my case does not settle online?

Definitely. Even when an online settlement does not occur , the Cybersettle process still serves as an effective settlement tool, which stimulates a more sincere, real and focused exchange between parties. Since no offer or demand is ever revealed to the opposing party, cases that do not settle online often settle “offline” quicker than if the case had never passed through Cybersettle.

Is Cybersettle Binding?

Yes. When you agree to participate in the Cybersettle system, you are contracting to be bound by the final settlement amount. Because you are always in control of the offers or demands, the case cannot settle for an unsatisfactory amount that you did not anticipate.

Is the information I enter into the system confidential?

Yes. Claim information is password-protected to ensure privacy, and cannot be accessed by the opposition or any other outside parties. When a claim settles only the amount of settlement is disclosed. Cybersettle never discloses unsuccessful online offers and demands.

How do I access Cybersettle?

You can access Cybersettle from any Internet-ready computer. If you do not have a username and password you may contact our Customer Support Center at (888) 656-3600.

Are my transactions secure?

All information submitted to Cybersettle is protected by state-of-the-art 128-bit SSL (Secure Socket Layer) encryption. The Cybersettle transactional site is hosted with Digex, where it is monitored 24 hours a day, 7 days a week.

What customer support do you offer?

• Regional Directors – are located throughout the country and assist clients with training, benchmarking, reporting, analysis of results and calculation of savings.
• Plaintiff Attorney Sales Team – advances awareness and usage by attorneys across the country. Encourages attorney participation.
• Customer Support Center – located in Westchester County, New York, is available to answer any questions you may have. Customer Service Representatives report back to clients on the status of claims submitted.