Frequently Asked Questions

Answers

• I can't remember my username or password. What should I do?

  If you cannot remember your username or password, please contact the Cybersettle Support Center by emailing them at [support@cybersettle.com] or by calling (888) 656-3600. Be sure to have either your Case ID or other proof of business handy.

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• I'm using an older web browser like Netscape 3 or Internet Explorer 3. Will it work?

  No. Unfortunately, in order to maintain a high level of security, Cybersettle will only work on 4th generation browsers (Netscape 4 and Internet Explorer 4) and higher. We recommend however, that you use at least a 5th generation browser (Internet Explorer 5 or Netscape 6) for optimum performance.

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• I'm using AOL but your site doesn't seem to work perfectly. What should I do?

  While Cybersettle does support AOL 5.0 and higher, older AOL users may experience some difficulties. We recommend that you use Netscape 6 or Internet Explorer 5 or higher to avoid any problems.

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• The site keeps on kicking me out after 20 minutes of inactivity. Why is that?

  As a security precaution we close down users who are idle for more than 20 minutes. This is to prevent any chance of users leaving their computer unattended and allowing others intercept or alter their sessions. Simply relog on to continue using Cybersettle.

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• When I try to log on, I get a message saying that I'm already logged on. What should I do?

  To protect your account, Cybersettle prevents the same user from logging on more than once. This is to prevent any unauthorized access into your account. If you do get locked out, please contact the Customer Support Center to reactivate your account.

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• When I try to log in, I get a message saying that my account is locked because of too many failed login attempts. What should I do?

  Cybersettle protects your account from unauthorized login attempts by giving you 5 chances to enter your password. If 5 attempts pass without a successful login, we lock the account from any further attempts. Call the Cybersettle Customer Support center to reactivate your account.

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• I get an error message stating that my browser isn't properly configured to use your site. What's wrong?

  Cybersettle requires that you have cookies and frames enabled in order to use our site. Go to the Help section of your browser (usually in the upper right corner of your browser's toolbar) and go to help index and find out how to activate those features.

  If you are still having trouble, contact our Customer Support Center and they will be happy to help you through the process.

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• When I go to your site, I get an error stating that my SSL certificate is invalid. What should I do?

  Older browser versions only use 40-bit encryption to create Secure Socket Layer (SSL) connections. For maximum security, Cybersettle requires that your browser be configured for at least 128-bit encryption. Please visit your browser's manufacturer (Netscape, Microsoft, etc.) to upgrade your browser.

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