Case Study – New York City Office of the Comptroller

Company:	The City of New York – #1 municipality for claims filed
Line of Business:	Office of the Comptroller – a variety of plaintiff attorney represented bodily injury claims
Client History:	Cybersettle customer since February 2004

Challenge:

• Like most other municipalities, the City of New York is facing increasing budget pressures.
• The City of New York was looking for a way to:
  • reduce their inventory of 40,000 claims file backlog,
  • speed-up their claims settlement process, and
  • Reduce taxpayer burden by lowering costs associated with resolution of judgments and claims

Resolution:

• Implemented a "demonstrative project" where sidewalk, school, roadway, city property, traffic device, motor vehicle, recreation and personal injury cases were submitted to Cybersettle.
• Cybersettle was "integrated" into the City’s claims management system thereby improving the acceptance of the new system by their internal adjusters.
• More than 1,200 claims were submitted.

Results:

• 66% settlement rate within 30 days of submission.
• $11.6 Million in litigation and other related cost savings.
• Increased City pre-litigation settlements / reduced claim cycle time.
• Allowed City to reallocate resources to revenue-generating initiatives.
• Estimated ROI: 1,000+%